FAQs and HELP

What methods of payment do you accept?

 

We accept the following:

vissaa

 

Can I cancel my order?

If you have changed your mind, we can cancel your order only if your package hasn’t been sent and processed; therefore you will have to email us at stratford@beautyqueens.co.uk, which in the email you will need to include your reference number and your reason for cancelling. Once we have received your email before your item is dispatched, we will send you an email back confirming your cancellation.

 

How do I return my order if I have paid by PayPal?

For a refund to your paypal account call (0800 98 88 660) or email us at stratford@beautyqueens.co.uk and include your order/reference number

OR

Return your product to the Beauty Queens store at Stratford for an exchange ONLY. If you decide to return your product to store then you MUST take this proof of purchase with you. No exchange can be completed in store without it. Any return to store must be done within 28 days, and the product must be returned unused and unopened. If the product is returned in a condition, which is not fully resaleable, or the packaging is damaged, we reserve the right to refuse a refund or exchange on the item. We are unable to include postage or gift wrap charges if your product is unwanted or you have changed your mind.

 

What do I do if I receive a faulty item?

We have a number of checks in place to try and ensure the accuracy of the orders we send. If you have received an item which is different to that which you ordered please contact us immediately by calling 0208 534 8786 or email us at stratford@beautyqueens.co.uk

 

What are the opening times for the beauty queens store?

Saturday 9am–6:30pm
Sunday Closed
Monday 9am–6pm
Tuesday 9am–6pm
Wednesday 9am–6pm
Thursday 9am–6:30pm
Friday 9am–6:30pm

 

What do I do if I can’t find an item I’m looking for online – does that mean you don’t sell it?

Not necessarily – it may be that the item is out of stock, or that it is one of the brands or products that we currently carry exclusively in our beauty queens store. If the item you are looking for isn’t online please drop us an email with the name of the product and your details so that we can check if we have it, and confirm availability in our local store or we will try our best to get the product for you.

 

Do your prices change?

In order to offer the customer the best deal possible at any given time our prices do frequently change.